Frequently Asked Questions For Urban Streetwear NZ

Frequently asked Questions

Purchasing options

Do i have to create an account?

Not at all, simply add your items to cart and checkout. However by creating an account you can checkout faster in the future.

Can i Create an Account?

You can via the Register Tab at the top of our website.

How do i Purchase something?

Click the picture this will open up that products page. If the product has a selection of colours or sizes etc, Simply select your options and then click add to cart or Buy button. 

If you have an enquiry about a product, simply use the Enquiry form on that products page. (Below the product image)

 

Personalised options?

How do i choose my personalised options?

Click the picture this will open up that products page. If the product has a selection of colours or sizes etc, Simply use the select option to the right of the product picture you would like and select your choice then click add to cart button. 

If you have a question about anything to do with the product use the enquire tab.

 

Can i have my own design or slogan added to clothing, mug, accessories etc?

Send us a clear pic (JPEG or PNG with minimum 300 dpi) and we will see what we can do to info@urbanstreet.co.nz or add it while checking out.

 

Can you put mine or my child's hand writing or picture on clothing, mug, accessories etc?

If you can get them to do it with a vivid marker (Black or Dark Blue), that would be great as this makes it easier to use in our software. Send us a photo (JPEG) of the image to info@urbanstreet.co.nz

 

Do you have specific instructions for washing and drying personalised clothing or fabric items?

For t-shirts, hoodies or any other clothing Cold wash only, Wash inside out, Do not use fabric softner and line dry. Do not tumble dry. Do not iron.

For ice pop holders and Stubby Koozies Cold wash only, do not use fabric softner and line dry.

 

Do you have specific instructions for washing personalised cups, mugs & Spikers with decals?

Hand wash only. Do not put in the dishwasher.

For Sublimated items you can use in the Dishwasher and Microwave however the image may fade over time.

 

What colours do you have?

We have a range of colours which can be found with all personalised items.

 

I have a question about a personalised item? 

If it is an item on our website please use the "Enquire" tab on that product that way we will know exactly which item you are talking about.

If you have a general question about something being personalised Please send us a message via the contact us page, via email at info@urbanstreet.co.nz or you can message us on facebook

 

What payment options do you have?

What payment options do you have?

NEW ZEALAND Credit/Debit card via Paypal or Swipe  - Internet Banking - Laybuy. Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments. Interest Free. Late fees may be charged for missed payments. For more Information see here

AUSTRALIA Credit/Debit Card via Paypal or Swipe. Laybuy. Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments. Interest Free. Late fees may be charged for missed payments. For more Information see here

Do you have a layby option?

Yes! Simply choose the pay by Laybuy option during checkout and follow the instructions or Join Laybuy here

Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments. You only pay the normal price of your purchase. There is no interest charged or extra costs applied. Late fees may be charged for missed payments.  Sign up is simple It is quick and easy to join Laybuy. 

 

Is my credit card safe and secure to use on your website?

Urban Streetwear website endeavours to maintain a safe and secure on line shopping facility using a secure encryption facility Paypal, Stripe and Laybuy.

 

What are your shipping options?

FREE shipping New Zealand wide.

$15.55 flat rate (P&P) to Australia

See here for more details. We do not deliver to PO Box.

 

How long will my parcel take to arrive?

New Zealand Between 2-4 working days for general items (non custom) and  Between 4-7 working days for custom items (Please note: Shipping times may take longer during our busy times. certain times of the year and public holidays) If you have ordered certain customised items this may take a few days longer depending how busy we are. we will let you know if your item is going to take longer. 

Australia Delivery target Between 3 - 10 Working days however please allow 2-3 days for processing your order.  (Please note: Shipping times may take longer during our busy times. certain times of the year and public holidays) If you have ordered certain customised items this may take a few days longer depending how busy we are. we will let you know if your item is going to take longer. *Please note you are responsibe for any customs tax and or Fees that may be incurred.

Do you allow pick ups?

No sorry.

 

Do you ship internationally?

We ship within New Zealand and Australia only. If however you would really like something, please contact us through the "Enquire button" at the bottom of that products page and we can get a shipping quote. If you are happy with the quote we will send you a funds request via paypal. *Please note you are responsibe for any customs tax and or Fees that may be incurred.

I have purchased an item for someone else can you send it straight to them?

We sure can, simply put there address as the Shipping address. (New Zealand and Australia addresses only. please use the correct shipping option, if you are in New Zealand and Sending to Australia then use the Australian postage option and vice versa) 

 

Pricing

Are your prices in NZD (New Zealand Dollars)?

Yes. All prices are correct at time of publication; however we reserve the right to alter the price for any reason.

 

Returns and Exchanges

Returns: Due to the nature of the following products: Any type of Jewellery or Any type of item that has been personalised specifically for you that includes a name. All other products we are happy for you to return only if the item is damaged in transit (photo proof must be emailed to us using the email address at the bottom of this page or item must be returned at buyers expence) We will not however accept returns if you simply change your mind. 


Exchanges: Due to the nature of the following products: Any Type of Jewellery or  Any type of item that has been personalised specifically for you that includes a name. Unless of course it is a manufacturing error in that case we will relace the item or Unless item is damaged in transit. (photo proof must be emailed to us using the email address at the bottom of this page or item must be returned at buyers expence) As items are personalised we are unable to do exchanges of any kind. 

If you are unsure if the item can be returned or exchanged feel free to contact us using the Contact us Tab.

 

Do you sell wholesale?

No sorry.

 

Do you have information about Cleaning body jewellery and the materials use to make them?

Please look under the "FAQ/Other tab" section for all this information.

 

Colour Disclaimer

"Please also note that, although every effort is made so my pictures are accurate and describe my products in detail, we cannot guarantee every computer monitor will accurately depict the actual color of the merchandise. Please contact us with any questions about the color or size of any item before purchasing."

From time to time we may send out newsletters on new or upcoming products, special offers etc, however you have the choice during checkout to opt in to receive them.

Terms and Conditions can be found at the bottom left hand side of our website.

If you have any questions please use the form below

Thank you

The team @ Urban Streetwear.  copyright 2018

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