Shipping Flat Rate $4.95 within New Zealand (Including Rural) and Flat Rate $15 within Australia (NZ Post)

Our Website is open and available 24/7, 365 Days a year. Our operating hours are Monday - Friday 9am - 5pm (Closed Weekends). 

We hope you all have a Wonderful Christmas and a safe and Happy New Year. Last day for sending will be Monday 18th December. We will be closed for Christmas From December 21st - January 8th. Any orders made in this time will be sent once we Return. Thank you. The Urban Streetwear Team

 

FAQ

100% NZ owned and operated

Customer reviews

Very happy! I was part of a large group all ordering the same thing, yet we were all still able to personalise our shirts to suit our own preference's, right down to the style of our font's!
Am happy to say, I'm currently in the process of another order for something else. - M Scott

Thanks for McKenzie's Christmas bauble that arrived today. I love it, it looks good on our Christmas tree. - K Munro

I'm in love with my t shirt so much so i am ordering another one. Excellent service and products i will highly recommend you. Thank you - S Condon

Absolutely love my T-shirt perfect fit and awesome caption - H Kaponga

 

Frequently asked Questions

Frequently asked Questions

Purchasing options

Do i have to create an account?

Not at all, simply add your items to cart and checkout.

 

How do i Purchase something?

Click the picture this will open up that products page. If the product has a selection of colours or sizes etc, Simply use the select option to the right of the product picture you would like and select your choice then click add to cart button. 

Other products will simply have a" Add to cart" button.

You can also use the Enquire button on the product page if you are wanting to change the wording on a garment etc and we can invoice you once details are sorted.

 

Personalised options?

How do i choose my personalised options?

Click the picture this will open up that products page. If the product has a selection of colours or sizes etc, Simply use the select option to the right of the product picture you would like and select your choice then click add to cart button. 

If you have a question about anything to do with the product use the enquire button.

 

Can i have my own design or slogan added to clothing, mug, accessories etc?

Send us a clear pic (JPEG preferably) and we will see what we can do to info@urbanstreet.co.nz

 

Can you put mine or my child's hand writing or picture on clothing, mug, accessories etc?

If you can get them to do it with a vivid marker (Black or Dark Blue), that would be great as this makes it easier to use in our software. Send us a photo (JPEG) of the image to info@urbanstreet.co.nz

 

Do you have specific instructions for washing and drying personalised clothing or fabric items?

For t-shirts, hoodies or any other clothing Cold wash only, Wash inside out, Do not use fabric softner and line dry. Do not tumble dry.

For ice pop holders and Stubby Koozies Cold wash only, do not use fabric softner and line dry.

 

Do you have specific instructions for washing personalised cups, mugs & Spikers with decals?

Hand wash only. Do not put in the dishwasher.

For Sublimated items you can use in the Dishwasher and Microwave.

 

What colours do you have?

We have a range of colours which can be found with all personalised items.

 

I have a question about a personalised item? 

If it is an item on our website please use the "Enquire" button on that product that way we will know exactly which item you are talking about.

If you have a general question about something being personalised Please send us an email at info@urbanstreet.co.nz or you can message us on facebook

 

What payment options do you have?

What payment options do you have?

NEW ZEALAND Credit/Debit card via Paypal or Swipe  - Internet Banking - Laybuy. Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments. Interest Free. Late fees may be charged for missed payments. For more Information see here

AUSTRALIA Credit/Debit Card via Paypal or Swipe. 

Do you have a layby option?

Yes we do for New Zealand Customers only at this stage, simply choose the pay by Laybuy option during checkout and follow the instructions or Join Laybuy here

Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments. You only pay the normal price of your purchase. There is no interest charged or extra costs applied. Late fees may be charged for missed payments.  Sign up is simple It is quick and easy to join Laybuy. 

 

Is my credit card safe and secure to use on your website?

Urban Streetwear website endeavours to maintain a safe and secure on line shopping facility using a secure encryption facility (paypal).

 

What are your shipping options?

We have a number of Options for New Zealand and Australia. See here for details.

 

How long will my parcel take to arrive?

New Zealand Between 2 - 5 working days (Please note: Shipping times may take longer during our busy times. certain times of the year and public holidays) If you have ordered certain customised items this may take a few days longer depending how busy we are. we will let you know if your item is going to take longer.

Australia Between 3 - 10 Working days however please allow 2-3 days for processing your order.  (Please note: Shipping times may take longer during our busy times. certain times of the year and public holidays) If you have ordered certain customised items this may take a few days longer depending how busy we are. we will let you know if your item is going to take longer.

 

Do you allow pick ups?

No sorry.

 

Do you ship internationally?

New Zealand and Australia Only. If however you would really like something, please contact us through the "Enquire button" at the bottom of that products page and we can get a shipping quote. If you are happy with the quote we will send you a funds request via paypal.

 

I have purchased an item for someone else can you send it straight to them?

We sure can, simply put there address as the Shipping address. (New Zealand & Australian addresses only. please use the correct shipping option, if you are in New Zealand and Sending to Australia then use the Australian postage option and vice versa) 

 

Pricing

Are your prices in NZD (New Zealand Dollars)?

Yes. All prices are correct at time of publication; however we reserve the right to alter the price for any reason.

 

Returns and Exchanges


Returns: Due to the nature of the following products: Any type of Body Jewellery including rings, We are unable to except returns on those OR If an item has been personalised specifically for you that includes a name. All other products we are happy for you to return only if the item is damaged in transit (photo proof must be emailed to us using the email address at the bottom of this page or item must be returned at buyers expence) We will not however accept returns if you simply change your mind. 


Exchanges: Due to the nature of the following products: Any type of body jewellery including rings, We are unable to do exchanges on those OR  If an item has been personalised specifically for you that includes a name .Unless of course it is a manufacturing error in that case we will relace the item or Unless item is damaged in transit. (photo proof must be emailed to us using the email address at the bottom of this page or item must be returned at buyers expence) As items are personalised we are unable to do exchanges of any kind. 

If you are unsure if the item can be returned or exchanged feel free to contact us using the Contact us Tab.

 

Do you sell wholesale?

No sorry.

 

Do you have information about Cleaning body jewellery and the materials use to make them?

Please look under the "About us" section for all this information.

 

Disclaimer - Body Jewellery


There are risks with any type of body piercing, which can include the possibility of serious injury.  The risks  are minimized but not eradicated by professional body piercers.  Urban Streetwear will not be held responsible for inappropriate application of its products.  The person, persons or Company who choose to use or buy products from Urban Streetwear agrees to indemnify (not hold responsible) of any responsibility for damages or injuries, which may occur from the use of our products.  The person, persons or Company who uses or buys products from Urban Streetwear agrees to not file suits against Urban Streetwear or employees.  It is the buyers and or person using our products responsibility to accept the risks that are inherent with body piercing and the manner in which my products are used. 
small parts keep away from children.  All jewelry is sold new and unused and are not sterile after purchase.

Colour Disclaimer

"Please also note that, although every effort is made so my pictures are accurate and describe my products in detail, we cannot guarantee every computer monitor will accurately depict the actual color of the merchandise. Please contact us with any questions about the color or size of any item before purchasing."

From time to time we may send out newsletters on new or upcoming products, special offers etc, however you have the choice during checkout to opt in to receive them.

Terms and Conditions can be found at the bottom left hand side of our website.

If you have any questions please use the form below

Thank you

The team @ Urban Streetwear.  copyright 2017

© 2017 Urban Streetwear (Urban Street New Zealand)

100% NZ owned and operated

Customer reviews

Very happy! I was part of a large group all ordering the same thing, yet we were all still able to personalise our shirts to suit our own preference's, right down to the style of our font's!
Am happy to say, I'm currently in the process of another order for something else. - M Scott

Thanks for McKenzie's Christmas bauble that arrived today. I love it, it looks good on our Christmas tree. - K Munro

I'm in love with my t shirt so much so i am ordering another one. Excellent service and products i will highly recommend you. Thank you - S Condon

Absolutely love my T-shirt perfect fit and awesome caption - H Kaponga